REFUND POLICY:
Austin Film Festival has the right to refuse a sale or admission for any AFF product or event at its sole discretion. All merchandise, membership, individual film tickets, special events, AFF Presents, Virtual Badges, Virtual Film Passes, or Conversation in Film purchases are non-refundable for any reason. By making a purchase you understand that your email address will be added to AFF’s email list. If you are not interested in receiving emails you can opt out. Refund requests for the upcoming live Austin Film Festival must be in writing and sent by U.S. first class mail or email to refunds@austinfilmfestival.com, postmarked by July 15, 2021, and all refunds will incur a $75 processing fee. After July 15, 2021, all payments are non-refundable for any reason, including but not limited to illness, acts of God, or travel-related problems. All add on purchases are nonrefundable. In the event that Austin Film Festival has to cancel our physical event, Badge and Film Pass Holders (only applicable to live event purchases) will have the following options: A full refund of your 2021 Badge or Film Pass, Apply the purchase price of your registration towards our virtual experience* (Depending on original purchase price, you may owe additional funds for your Virtual transfer), Transfer your registration to 2022’s Austin Film Festival Live event (10/22/22 – 11/2/22), Support our organization as we continue to support the writing community! Austin Film Festival is a year-round 501(c)(3)non-profit organization. In the event that we are not able to host a physical event, we hope you consider contributing the price of your Badge or Pass to our organization. Badges are non-transferable and are the property of Austin Film Festival, Inc. Refunds will be issued either via the original method of payment or other method approved by Austin Film Festival, if such original method is not available. Unused registrations cannot be credited for future year’s attendance. Badges and Film Pass privileges may be revoked at any time for any reason without liability to Austin Film Festival. You hereby release and hold harmless Austin Film Festival, Inc. and its subsidiaries and affiliated companies, successors, assigns, and licensees, and their respective officers, directors, employees, and agents from any claims resulting in attendance of an Austin Film Festival, Inc. event. Special events may require purchase of separate ticket for entry. If you have any questions about the Festival, your membership, badge, or film pass purchase, please contact info@austinfilmfestival.com or call 1-800-FEST (3378). Badge credentials and privileges may be revoked at any time for any reason without liability to Austin Film Festival. You hereby release and hold harmless Austin Film Festival, Inc. and its subsidiaries and affiliated companies, successors, assigns, and licensees, and their respective officers, directors, employees, and agents from any claims resulting in attendance of an Austin Film Festival, Inc. event. Special events may require purchase of separate ticket for entry. If you have any questions about the Festival, your membership or badge purchase, please contact info@austinfilmfestival.com or call 1-800-FEST (3378). AFF may, in its sole discretion and at any time determined by AFF, cancel or refuse from any individual or company the following: Credentials, purchases, and/or hotel reservations made through AFF. AFF will not be responsible for any penalty, fee, loss, or expense that might result from such action. Unused Credentials have no monetary value and cannot be refunded, credited to future years, or events. AFF will not issue refunds or credits due to failure to redeem a discount coupon during the registration process. Discounted prices are based on the date payment is received in the AFF office. Lost or stolen Credentials will not be replaced. In the event Credentials are lost or stolen, new Credentials will need to be purchased for a Participant’s continued access to the Events, including showcases, parties and conference content. AFF reserves the right to revoke a Credential for any reason in AFF’s sole discretion (for example, if anyone other than the authorized individual tries to use a Credential). AFF will not issue refunds for Credentials that have been revoked. You are solely responsible for ensuring AFF receives full payment for any AFF purchases you make. If such payment cannot be charged to your credit card or if a charge is refunded for any reason, including chargeback, you agree that we reserve the right to cancel your order. If you have already received your Badge or merchandise you agree to immediately correct any payment errors upon notice of such error. AFF reserves the right to collect a $100 administrative fee in addition to any unpaid amounts in connection with any bad checks or uncorrected payment problems. Bounced Check Policy– If we receive a returned check from our bank for a payment you made, you will be invoiced for the original amount of the check plus a $25 bank fee. The payment of the invoiced amount will be due within 30 days of invoice date. We will not re-submit the original check, nor will we accept another check for the re-payment. Competition entry fees are not refundable at any time.
Payments are accepted through PayPal by account transfer or credit/debit card. Submissions are not complete until payment is made. Once an entry payment has been processed we cannot provide a refund. If a payment is disputed, the account holder may be subject to any fees
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